Cancellation & Refund Policy

Last updated: April 6, 2026

This Cancellation and Refund Policy applies to all purchases and subscriptions made on thumify.net, operated by Thumify. By making a purchase, you agree to this policy.

1. Nature of Our Service

Thumify is a digital SaaS (Software as a Service) platform that provides AI-powered thumbnail generation credits. Our product is entirely digital — no physical goods are shipped or delivered. Each credit is consumed when an AI image is generated on our platform.

2. Free Plan

New users receive 15 free AI credits upon signing up. These credits are non-transferable, have no monetary value, and cannot be exchanged for cash. No payment is required for the Free plan.

3. Paid Credits & Subscriptions

Once a paid plan or credit package is purchased:

• Credits are added to your account immediately upon payment confirmation.
• Because the service is delivered digitally and instantly, credits are non-refundable once consumed.
• Unused credits from a subscription cycle do not carry over to the next billing period unless explicitly stated.

4. Cancellation Policy

If you are on a recurring subscription (monthly/annual), you may cancel at any time by:

• Contacting us at support@thumify.net
• Or through the Dashboard cancellation option (when available)

Upon cancellation:

• Your plan will remain active until the end of the current billing period.
• You will not be charged for the next billing cycle.
• Remaining credits for the current period can still be used until expiry.
• No partial refunds are issued for unused time within a billing period.

5. Refund Eligibility

We offer refunds only under the following exceptional circumstances:

• Double charge: If you were charged twice for the same order due to a technical error, we will refund the duplicate charge in full.
• Payment failure but credit not received: If your payment was processed but credits were not added to your account, we will either credit your account or issue a refund.
• Service unavailability: If our service was completely unavailable for an extended period (>72 hours) due to our fault during your paid billing period, you may be eligible for a pro-rated refund.

Refund requests must be submitted within 7 days of the transaction date. We reserve the right to decline refund requests that do not meet the above criteria.

6. How to Request a Refund

To request a refund, email us at support@thumify.net with:

• Your registered email address
• Transaction ID or payment reference number
• Reason for the refund request

We will respond within 3–5 business days. Approved refunds are processed within 7–10 business days and will be credited to the original payment method.

7. Non-Refundable Items

• Credits that have been consumed (used for generation)
• Free credits
• Purchases made during promotional or discounted periods
• Requests made after 7 days of the purchase date

8. Chargebacks

If you initiate a chargeback with your bank or payment provider without first contacting us, we reserve the right to suspend your account pending investigation. We encourage users to contact us first — we are committed to resolving issues fairly.

9. Changes to This Policy

We may update this policy at any time. Changes will be posted on this page with a new "Last updated" date. Continued use of the Service after changes constitutes acceptance.

10. Contact Us

For any questions regarding this policy, contact us at support@thumify.net or via our Contact page.